Контакты

Trade Agreement

Between

(Hereinafter the Provider)

And

Customer / company 

…………………………

(Hereinafter the Customer)

SUBJECT OF THE AGREEMENT
The subject of this agreement is the provision of accommodation capacities on an “AD HOC” basis for contractual rates (see Appendix-Rates), provision of restaurant services and other services by the hotel Zlata hvezda Třebon.

Customer shall state any requirements for any services to Provider in written form (fax, e-mail). Telephonic or verbal agreements are binding for both parties only if confirmed in writing (fax, e-mail) within two business days.

PAYMENT CONDITIONS
Provider shall send invoices for negotiated and provided services to Customer within three business days of the departure of the guest or group.

Provider shall attach to the invoice a copy of the order, voucher and (in the case of restaurant services) the restaurant bill.

Customer shall remit issued invoices in due time so that the respective amount is put to Provider’s account at latest within 15 days of issuance of the invoice.

In the case of overdue payment, Provider has the right to charge interest on late payment to Customer in the amount of 0.1% of the outstanding amount for each day overdue.

In the case of accommodation and restaurant services for groups (at least 15 persons or 8 rooms), Customer may lower the number of its clients by up to 10% of the negotiated number without previous notice and without giving Provider the right to charge cancellation fees for unused accommodation capacities.

The fee for porterage services is 100 CZK in/out per person.

CANCELLATION FEES
Cancellation fees apply to capacities or services that were not cancelled before the stipulated deadline.

INDIVIDUALS

• In the case of cancellation of reservations 14 – 7 days before planned arrival: Cancellation fee 50% of the total price for ordered services.
• In the case of cancellation of reservations 6 – 0 days before planned arrival: Cancellation fee 100% of the total price for ordered services.

GROUP TOURISM

• In the case of cancellation of reservations more then 30 days before planned arrival: Cancellation fee 50% of the total price for ordered services.
• In the case of cancellation of reservations 30 – 14 days before planned arrival: Cancellation fee 75% of the total price for ordered services.
• In the case of cancellation of reservations 14 – 0 days before planned arrival: Cancellation fee 100% of the total price for ordered services.

In the event of emerging consumer dispute between us and the consumer arising from the purchase contract or a contract for services that can not be solved by mutual agreement, the consumer may file a proposal for outofcourt settlement of such disputes to designated body for settlement of consumer disputes, which is: Czech trade inspection, the central inspectorate - ADR department, Štěpánská 15, 120 00 Praha 2